TERMS & CONDITIONS

Check-In: 3:00 PM

Check-Out: 11:00 AM

Late Check-out Hour: 1:00 PM

Late Check-out Fees: €20.00

Late check-out (after 11:00 AM and before 1:00 PM) may result in a fee.

1) BOOKINGS

Online – Bookings can only be made online, at reception or via phone/email. Bookings through thegoldenstork.com can be cancelled up to 72 hours before arrival. Please send us an email or contact via phone to insure you will get you money back.

Cancellations which were made later than 72h before check-in - will not lead to refunds.

Checking out before the end of the booked period - will not lead to refunds.

"'No refund" rate which provides 10% discount for your stay will not lead to refunds at any term of cancellation, please pay attantion on that before making reservation.

2) CHECK-IN

Check-in is from 15:00

ID – Check-in can only be completed if guest shows a valid Passport/ ID card or drivers licence. Any other forms of ID are not accepted.

Staff hold the right to refuse any check-in if they are not comfortable with the person checking in (e.g.: in case of intoxication, rudeness, not able to pay, not comply with the house rules or if for any other reason not suitable for our safe and friendly environment).Payment is by cash (without reservation), credit cards, or Maestro

Tourism taxes – the tourist tax in Rijswijk €3,50 per person per night. This always needs to be paid upon arrival. Or will be charged upfront by payment with banktransfer or credit card. 

Breakfast is available in restaurant

The reception is open 24 hours.

3) DURING THE STAY

Misbehaving – stealing; any form of harassment; any kind of racism; using drugs or smoking in the hostel (please also roll joints outside or go the coffeeshop around the corner!); keeping others awake after 10pm; causing damage to property; causing any kind of problems that need interference or refusing to follow staff orders, might lead to withholding key deposit or to being removed from the premises. Police will be called in any case of serious misbehaving.

Visitors – Only paying guests are allowed in the allocated rooms. Visitors are welcome in the bar area until closing time (8pm).

No pets are allowed in this hotel.

4) CHECK OUT

Check out before 11am – We kindly ask you to have your check out completed by 11:00am. Check out includes: return of the room key, vacate the room. Staff hold the rights to remove belongings from the room if guest has failed to check out in time.

Extending stay – Extending is only possible if beds are available and if organised with reception before 11:00am. Staff hold the rights to deny extension of stay for same reasons mentioned at “check in” section.

– Free storage room for your luggage

– Free use of the common area and wireless Internet

If guest fails to pick up luggage the same day, a €5 storage fee applies for any following day.